Return Policy

Return Policy

Last updated: November 1, 2026

By placing an order, you agree to this Return Policy. It applies unless mandatory consumer law gives you additional rights. Virago Wear is owned and operated by The House of CO-KY LLC.

Summary

  • Submit a return request within 14 days of delivery.
  • Approved returns are issued as store credit in the form of a Virago Wear e-gift card, valid for one year.
  • Final Sale items cannot be returned, exchanged, or credited. They are marked on the product page before you buy.
  • Original shipping charges are non-refundable. You pay return shipping unless the item is damaged, defective, incorrect, or materially misdescribed.

How to Return an Item

  1. Request authorization. Visit our Return Center and submit your request within 14 days of delivery.
  2. Wait for approval. Please allow 24–48 business hours for us to review your request and issue a Return Authorization Number. Do not send anything back before you receive it.
  3. Ship it back. Write the authorization number on the outside of the package and ship it within 7 days of approval, using a tracked service. Keep your proof of shipment. Returned items remain your responsibility until they reach us.

Condition Requirements

To qualify for store credit, items must be returned in original, saleable condition:

  • Unworn, unwashed, and unaltered, with all original tags and labels attached
  • Free from makeup, deodorant, stains, pet hair, perfume, smoke, or other odors or signs of wear
  • Carefully packaged, with the Return Authorization Number written on the outside

Returns that do not meet these requirements may be declined and shipped back to you.

Final Sale Items

The following are Final Sale and are not eligible for return, exchange, or store credit:

  • White and ivory clothing
  • Bodysuits
  • Custom-sized, custom-fitted, personalized, or made-to-order items
  • All accessories: scarves, belts, hats, jewelry (including bracelets, earrings, necklaces, and rings), handbags, and other bags
  • Items purchased on sale, clearance, Holiday Sale, Black Friday, Cyber Monday, or marked Final Sale

Final Sale items are labeled on their product pages before purchase. Final Sale terms do not override rights that apply under mandatory consumer law.

Exchanges

Eligible items may be exchanged once, subject to availability. Because our inventory sells quickly, we cannot guarantee that a specific size or style will still be in stock.

Store Credit and Processing

Please allow 3–4 business days after our warehouse receives your return for inspection and processing. Once approved, your Virago Wear e-gift card will be emailed to the address on your order and will be valid for one year. Store credit covers the amount paid for the item. It does not include the original shipping charge.

Damaged, Defective, Incorrect, or Misdescribed Items

If your order arrives damaged, defective, incorrect, or materially different from its description, contact us within 7 days of delivery through the Return Center or at support@viragowear.com. Include your order number and clear photos. If we confirm the issue, we will send a prepaid return label and provide the remedy required by applicable law, which may include a replacement or a refund to your original payment method.

Color and Pattern Variation

Colors may look slightly different because of photography, lighting, screen settings, or dye lots, and pattern placement may vary from the image shown. These reasonable variations are not defects.

EU Customers: Right of Withdrawal

This section applies only to eligible consumers in the European Union. Where it conflicts with another part of this policy, this section takes priority.

  • Tell us within 14 days. You may withdraw from an eligible online purchase within 14 days of receiving your order, without giving a reason. Email support@viragowear.com with your order number and a clear statement that you are withdrawing.
  • Return the goods within 14 days after telling us.
  • Refund to your original payment method. Eligible withdrawals are refunded to the original payment method without undue delay and no later than 14 days after we are informed. When the entire order is withdrawn, the least expensive standard delivery cost is also refunded where required by law. We may wait until we receive the goods or proof of shipment.
  • Inspection. You may try on an item as you reasonably would in a store. A deduction may apply if further handling has reduced its value.
  • Exceptions: goods made to your specifications or clearly personalized, sealed hygiene-sensitive goods that were unsealed after delivery, and other goods legally excluded from withdrawal. White or ivory items, sale items, accessories, jewelry, and bags are not automatically excluded from the EU right of withdrawal because of their category.
  • Unless an item is damaged, defective, incorrect, or misdescribed, you pay the direct cost of returning it.

Your Legal Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection laws.

Contact

Virago Wear, owned and operated by The House of CO-KY LLC
Email: support@viragowear.com
Customer support is available Monday through Friday, 9:00 AM–4:30 PM ET, excluding public holidays. Please allow 24–48 business hours for a response.