Virago Wear
Returns & Exchanges
We want you to feel confident about what you ordered. If an eligible piece is not right for you, this page explains exactly how to request a return or exchange.
Start a Return
Submit your request online.
Starting from delivery.
Use a tracked shipping method and keep your receipt.
Issued as a Virago Wear e-gift card valid for one year.
The basics
Policy Overview
By completing a purchase, you agree to this Return Policy. These terms apply unless mandatory consumer law provides otherwise. Eligible European Union and United Kingdom customers should also review the statutory Right of Withdrawal section below.
- —Request window: Submit an eligible return request within 14 days of delivery.
- —Return authorization: Wait for approval and your Return Authorization Number before sending anything back.
- —Store credit: Approved standard returns receive a Virago Wear e-gift card. Original shipping charges are non-refundable.
- —Exclusions apply: Final Sale items and returns that do not meet the condition requirements are not eligible.
How it works
The Return Process
Three clear steps. European Union and United Kingdom customers exercising a statutory right of withdrawal should follow the separate process farther below.
Request authorization
Visit our Return Portal and submit your request within 14 days of delivery.
Look out for your return details
Please allow 24–48 business hours for our team to review the request and issue your Return Authorization Number.
Send your return
Write the authorization number on the outside of the package and ship it within seven days of approval. Use tracking and keep proof of shipment.
Before you send it
Condition Requirements
To qualify for store credit, returned pieces must arrive in their original, saleable condition.
Returns that do not meet these requirements may be declined and sent back to the original shipping address. Customers pay standard return shipping unless we confirm that the item is damaged, defective, incorrect, or materially misdescribed.
Important details
Final Sale
Certain products are excluded from our standard return and exchange policy. When an exclusion applies, the product page will state before purchase that the item is not eligible for standard returns or exchanges. These exclusions do not override mandatory consumer rights.
Color and pattern note: Colors may appear slightly different because of photography, lighting, screen settings, dye lots, or fabric characteristics. Pattern placement may vary from the image shown. These reasonable variations are not defects. Final Sale terms do not override mandatory consumer rights.
Damaged, Defective, Incorrect, or Misdescribed?
Report the issue through our Return Portal or email support@viragowear.com within seven days of delivery. Include your order number, photographs showing the entire item, and close-up photographs of the issue. We will review the information provided and, when a return is needed for inspection, send return instructions and a prepaid return label. After the item is received and inspected, we will determine whether the claim is approved and provide the appropriate resolution. An approved claim involving a damaged, defective, incorrect, or materially misdescribed item may result in a replacement or refund to the original payment method, depending on the circumstances and applicable law. This process is separate from standard returns, which are issued as store credit. This reporting timeframe does not affect any consumer rights that cannot legally be limited or waived.
What happens next
Processing & Store Credit
Please allow three to four business days after the authorized return reaches the designated return location for inspection and processing. Once approved, your Virago Wear e-gift card will be emailed to the address associated with the order and will remain valid for one year from its date of issue. Merchandise exchanges are permitted once and depend on availability.
EU and UK customers
Your Right of Withdrawal
This section applies only where European Union or United Kingdom consumer-withdrawal law applies to the transaction. Where it conflicts with another part of this policy, this section takes priority.
Tell us within 14 days
You may withdraw from an eligible online purchase within 14 days of receiving your order, without providing a reason.
Return it within another 14 days
After communicating your withdrawal, you have 14 days to send the affected goods back.
Refund to the original payment method
Eligible withdrawals are refunded to the original payment method. When the entire order is withdrawn, the least expensive standard delivery cost is also refunded where required by law.
Try the piece on with care
You may inspect and try on the item as you reasonably would in a store. A deduction may apply if handling beyond that has reduced its value.
Email support@viragowear.com with your order number and a clear statement that you are withdrawing from the purchase. You do not need to give a reason.
Exceptions
- Goods made to your specifications or clearly personalized.
- Sealed hygiene-sensitive goods that are unsuitable for return once unsealed after delivery.
- Other goods or transactions legally excluded from the right of withdrawal.
Sale items, accessories, jewelry, bags, and products identified as Final Sale are not automatically excluded from a statutory right of withdrawal solely because of their category. Any exclusion must qualify under applicable law.
Unless an item is damaged, defective, incorrect, or misdescribed, the customer is responsible for direct return shipping costs. Refunds are processed without undue delay and no later than 14 days after we are informed of the withdrawal. We may wait until the returned goods or proof of shipment is received.
Need help? Include your order number when contacting us so our team can assist you more quickly.
Contact Support