Virago Wear
Returns & Exchanges
We want you to feel confident about what you ordered. If an eligible piece is not right for you, this page explains exactly how to request a return or exchange.
Start a Return
Submit your request online.
Starting from delivery.
Use a tracked shipping method and keep your receipt.
Issued as a Virago Wear e-gift card valid for one year.
The basics
Policy Overview
By completing a purchase, you agree to this Return Policy. These terms apply unless mandatory consumer law provides otherwise. Eligible EU customers should also review the EU Right of Withdrawal section below.
- —Request window: Submit an eligible return request within 14 days of delivery.
- —Return authorization: Wait for approval and your Return Authorization Number before sending anything back.
- —Store credit: Approved standard returns receive a Virago Wear e-gift card. Original shipping charges are non-refundable.
- —Exclusions apply: Final Sale items and returns that do not meet the condition requirements are not eligible.
How it works
The Return Process
Three clear steps. EU customers exercising a statutory right of withdrawal should follow the separate EU process farther below.
Request authorization
Visit our Return Portal and submit your request within 14 days of delivery.
Look out for your return details
Please allow 24–48 business hours for our team to review the request and issue your Return Authorization Number.
Send your return
Write the authorization number on the outside of the package and ship it within seven days of approval. Use tracking and keep proof of shipment.
Before you send it
Condition Requirements
To qualify for store credit, returned pieces must arrive in their original, saleable condition.
Returns that do not meet these requirements may be declined and sent back to the original shipping address. Customers pay standard return shipping unless we confirm that the item is damaged, defective, incorrect, or materially misdescribed.
Important details
Final Sale
The categories below are Final Sale under our standard policy and are not eligible for return, exchange, or store credit, even when this is not repeated on the individual product page.
Color and pattern note: Colors may appear slightly different because of photography, lighting, screen settings, dye lots, or fabric characteristics. Pattern placement may vary from the image shown. These reasonable variations are not defects. Final Sale terms do not override mandatory consumer rights.
Damaged, Defective, Incorrect, or Misdescribed?
Report the issue through our Return Portal or email support@viragowear.com within seven days of delivery. Include your order number and clear photographs. If we confirm the issue, we will provide a prepaid return label and the remedy required by applicable law, which may include a replacement or refund to the original payment method.
What happens next
Processing & Store Credit
Please allow three to four business days after our warehouse receives your return for inspection and processing. Once approved, your Virago Wear e-gift card will be emailed to the address associated with the order and will remain valid for one year. Merchandise exchanges are permitted once and depend on availability.
EU customers only
Your Right of Withdrawal
This section applies only to eligible consumers located in the European Union. Where it conflicts with another part of this policy, this section takes priority.
Tell us within 14 days
You may withdraw from an eligible online purchase within 14 days of receiving your order, without providing a reason.
Return it within another 14 days
After communicating your withdrawal, you have 14 days to send the affected goods back.
Refund to the original payment method
Eligible withdrawals are refunded to the original payment method. When the entire order is withdrawn, the least expensive standard delivery cost is also refunded where required by law.
Try the piece on with care
You may inspect and try on the item as you reasonably would in a store. A deduction may apply if handling beyond that has reduced its value.
Email support@viragowear.com with your order number and a clear statement that you are withdrawing from the purchase. You do not need to give a reason.
Exceptions
- Goods made to your specifications or clearly personalized.
- Sealed hygiene-sensitive goods that are unsuitable for return once unsealed after delivery.
- Other goods or transactions legally excluded from the right of withdrawal.
White or ivory pieces, sale items, accessories, jewelry, and bags are not automatically excluded from the EU right of withdrawal solely because of their category.
Unless an item is damaged, defective, incorrect, or misdescribed, the customer is responsible for direct return shipping costs. Refunds are processed without undue delay and no later than 14 days after we are informed of the withdrawal. We may wait until the returned goods or proof of shipment is received.
Need help? Include your order number when contacting us so our team can assist you more quickly.
Contact Support